🎙️ Interview: Understanding the New Generation of Patient Demands in Medical Consultation
Featuring: Maunika Rosario, Chief Financial Officer, Dr.Visor
Published by: Dr.Visor Insights
Q: Maunika, Dr.Visor has been closely observing how patient expectations are evolving across medical services. What are some of the most significant changes you’ve noticed recently?
Maunika Rosario:
Over the past few years, we’ve seen a substantial shift in how patients approach healthcare. The modern patient is far more informed and proactive around 68% of patients in the UK now research symptoms and treatment options online before speaking to a doctor. This “research first” mindset has created a demand for greater transparency, personalised care, and digital accessibility.
At Dr.Visor, we’ve also noticed that over 40% of patient enquiries now begin through online consultation requests, compared to only 15% five years ago. Patients expect convenience, immediate responses, and professional credibility all delivered through secure digital platforms.
Q: That’s a striking transformation. What about expectations around cost and access to specialists?
Maunika Rosario:
Affordability and accessibility are at the heart of today’s healthcare decisions. Patients are becoming more cost conscious, comparing prices across providers and often seeking second opinions digitally before committing to treatment.
Interestingly, 56% of international patients now ask for upfront treatment cost estimates, and nearly one in three expect integrated travel and recovery planning particularly in medical tourism. For this reason, Dr.Visor has expanded its partnerships with international clinics to deliver clearer cost structures and transparent, outcome-based pricing models.
Q: What behavioural trends do you see defining the next few years in medical consultation?
Maunika Rosario:
Three main trends are shaping the future:
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Hybrid Consultation Models: Around 72% of patients express interest in blended care combining digital follow ups with in person assessments.
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Preventive Healthcare: We’re seeing a shift from “treatment seeking” to “health-monitoring.” Wearables, AI-based health analytics, and remote diagnostics are becoming mainstream.
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Trust Through Technology: Data privacy and accuracy are central concerns. Platforms like Dr.Visor must ensure compliance with GDPR while providing AI assisted triage systems that enhance, not replace, clinical judgment.
Q: Finally, how is Dr.Visor adapting to these emerging demands?
Maunika Rosario:
We’ve repositioned Dr.Visor as a technology-driven medical consultancy, focusing on secure lead generation, real time patient-doctor matching, and digital membership services for clinics.
Our next stage involves expanding multilingual support, integrating AI powered consultation tools, and building a transparent ecosystem where patients can compare treatments, view verified reviews, and access qualified specialists globally.
The future of medical consultation is not just digital it’s personal, data driven, and borderless.
🔗 Learn more at: www.drvisor.com
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